Boost customer engagement with smarter conversations
Rethink customer engagement by harnessing AI, automation, and conversational support to deliver delightful experiences on their terms, and their favorite channels.
Enable business leaders to achieve more with less - improve agent productivity, save on hiring costs, and accelerate time to value from tech investment
Talk to customers on their preferred messaging channels & unify their experience
Offer customer support through intuitive self-service
Help agents onboard quickly and deliver delightful customer experiences
“First Contact Resolution is one of the most important metrics for us. This is where Freshchat helps us incredibly. Our agents are set up for speed with the effective interface, whereas they also have all the context to respond accurately. And very importantly, the right agent is always working on the right customer query with intelligent automatic assignment.”
Consumers want to engage on their channel of choice. Here’s how to meet them where they are.
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