Platform Overview | Freshworks Neo | Enterprise platform by Freshworks

The Freshworks Neo platform offers you everything you need to deliver intuitive

and engaging experiences to customers, employees, and developers.

Customers love our platform

“With the reporting capabilities, I can measure and forecast staffing requirements 12 months down the line with high accuracy.”

Michael Olson

General Manager of Operations

Fitness Passport, Australia

“The Freshworks Neo platform offers us customizable dashboards which helped us track performance across metrics that matter to us, with dashboards specific to regions.”

Sanjeev Kumar

Senior Operations Manager, APAC Region

Saviynt

“The Freshworks Marketplace provides a number of integrations. The Freshchat integration inside Freshdesk provides a great omnichannel experience.”

Vesta Margelyte

Training Manager

Otravo

“The Freshdesk- Slack integration helps us stay better connected with each other, with our developers, and with our customers which is critically important right now. Our customer service agents love the technology’s ease of use. With this integration, they are able to quickly resolve issues, building trust and earning customers for life.”

Eric Holliday

Head of Data and Systems Management

Springer Nature

“Freshdesk allowed us to build custom apps that integrate with our ordering system to see the most recent order and status of the order.”

Joy Green

Business Systems Manager

Blue Nile

Google’s Business Messages integrationDo your customers live in modern communication channels like Google's Business Messages? Be available for your customers when they need you, anywhere and anytime. (Now available in beta.) Know more.
Low CodeSolve business automation challenges with minimal or no coding. Early access program available now! Know more.
Custom ObjectsBring in any business objects that matter into your workflows. Now available in beta. Know more.
Passwordless AuthenticationAchieve enterprise grade security for organisation, hassle-free setup for admins and seamless login experience for users, with the power of magic links. (Early access available in December 2021) Know more.
CXO DashboardAre you switching between multiple products to get actionable insights across your organisation? Get a unified view of Analytics across Freshworks products with the CXO Dashboard! (Early access available in Q1 2022) Know more.

Google’s Business Messages integration

Do your customers live in modern communication channels like Google's Business Messages? Be available for your customers when they need you, anywhere and anytime. (Now available in beta.) Know more.

Low Code

Solve business automation challenges with minimal or no coding. Early access program available now! Know more.

Custom Objects

Bring in any business objects that matter into your workflows. Now available in beta. Know more.

Passwordless Authentication

Achieve enterprise grade security for organisation, hassle-free setup for admins and seamless login experience for users, with the power of magic links. (Early access available in December 2021) Know more.

CXO Dashboard

Are you switching between multiple products to get actionable insights across your organisation? Get a unified view of Analytics across Freshworks products with the CXO Dashboard! (Early access available in Q1 2022) Know more.