Hurray! Crayons by Freshworks Developer Platform is now on the Open Web Component list. Read More
Easily create metrics and attributes that suit your business needs using an array of functions and operators.Learn more
Custom Objects on the portal
Extend the functionality of custom objects to your support portal.
Introducing the All-New Report Builder Experience
Freshworks Analytics brings to you a new and improved UI to make report building simpler and faster.
Improved Freddy-powered search for Freshservice (Slack)
Virtual Agent now provides better contextual understanding and greater accuracy in the results shown.
Unified Customer Record for Freshdesk Omnichannel
UCR unifies customer data across Freshdesk Support Desk, Freshchat, and Freshdesk Contact Center.
Custom Objects V1 now live in Freshdesk
Custom Objects lets admins create business objects natively and bring in information specific to their needs.
The Twilio SMS integration for Freshchat, Freshdesk Omnichannel, and Freshsales Suite is now live.
Analytics: Report Sharing
Create and share reports with access controls to view, edit and manage them.
Design Library: Crayons v3
Build interfaces consistent with Freshworks' product designs. Avail Crayons supporting 18+ new components.
Live across all Freshworks products, admins can configure the validity of sessions, with session timeout.
Access single-click Google sign up and login across Freshworks products for hassle-free authentication.
Analytics: Interactive Filters as Widgets
Create different cuts of data across a page or a report with lists, drop downs, buttons, sliders, toggle or more.
Do your customers live in modern communication channels like Google's Business Messages? Be available for your customers when they need you, anywhere and anytime. (Now available in beta.) Know more.
Solve business automation challenges with minimal or no coding. Early access program available now! Know more.
Bring in any business objects that matter into your workflows. Now available in beta. Know more.
Achieve enterprise grade security for organisation, hassle-free setup for admins and seamless login experience for users, with the power of magic links. (Early access available in December 2021) Know more.
Are you switching between multiple products to get actionable insights across your organisation? Get a unified view of Analytics across Freshworks products with the CXO Dashboard! (Early access available in Q1 2022) Know more.
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