Simplifying the overall administration experience

Unified account management

When you sign up for a Freshworks product for the first time, an Organization is created. Consequently, any product you sign up for after that will be grouped under the same Organization. View all the accounts at a glance or create new accounts directly from your organization dashboard.





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Streamlined user management 

With different teams needing access to various resources, you need to ensure that your users are granted the right level of access. A central view of all your organization's users to help streamline onboarding, offboarding, and manage users' access to your Freshworks' accounts.


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Neo Identity

Keep pace with complex IT environments like the increasing trend towards "bring your own device" (BYOD) and a remote workforce.
Leverage authentication and authorization solutions to verify users' identities and manage users' access to resources. 

Secure your business

Break working in product silos.
Deploy security solutions in no
time from one central location.

Achieve compliance

Meet new regulations as they arise
and establish compliance with
the latest industry standards.

Scale as you innovate

Customizable, intuitive features and
high performance to complement
business growth.



Enterprise-grade security controls

Customizable password policy 

Customize your password policy by choosing various parameters like password length, character restrictions, reusability conditions, resets, and many more. 

Admins can also choose to go passwordless and generate magic links for users to login across Freshworks products.

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Single sign-on

Make it easier for your users to log in by connecting your Freshworks account to popular identity providers like Okta, OneLogin, Azure AD, and more. Freshworks supports various standard protocols like SAML, OAuth2, OIDC, and JWT.

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Two-factor authentication

Two-factor authentication combines something you know like your password and something you have like your phone, thus adding another security layer. Enforce 2FA among your users and enhance security. 

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Audit logs

Get a comprehensive report of who did what activity when, and where. Keep a tab on all the activities within your accounts in the organization and monitor suspicious activities. 

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Come rain or shine, your security is our priority

Security by design

Over 50,000 customers across the globe trust us with their data security. We back ourselves up with robust data security and privacy practices that form an integral part of our product engineering and service delivery principles. 

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We conform to global regulations and industry practices to maintain our customer's data privacy and security. All our products provide GDPR-ready capabilities to help our customers meet their compliance obligations. 

Learn more