For Sales

Have meaningful conversations 

Accelerate your pipeline and engage your prospect with a holistic view of lead data from multiple touchpoints/sources.

For Marketers
Drive higher conversions

Generate higher marketing ROI and drive lead conversions through targeted and personalized multi-channel campaigns.

For Support Teams
Increase customer satisfaction

Exceed customer expectations leading to higher retention and upsell with a proactive view of the customer engagement history.

Single source of truth
UCR ingests, enriches and presents data from multiple touchpoints across Freshworks products, web and social media.

No data silos
Have access to consistent, accurate, real-time information about the customers and break data silos across departments.

Personalized engagement

Create and manage detailed customer segments and execute targeted multi-channel campaigns that delight customers.