Personalize customer engagement based on insights and context

Unified Customer Record enables sales, marketing and support teams leverage data

from customer actions and behavior to deliver personalized engagement.

For Sales

Have meaningful conversations 

Accelerate your pipeline and engage your prospect with a holistic view of lead data from multiple touchpoints/sources.

For Marketers
Drive higher conversions

Generate higher marketing ROI and drive lead conversions through targeted and personalized multi-channel campaigns.

For Support Teams
Increase customer satisfaction

Exceed customer expectations leading to higher retention and upsell with a proactive view of the customer engagement history.

ucr new1 3 ucr new1 3

UCR: The unified system of intelligence for customer delight

Single source of truth
UCR ingests, enriches and presents data from multiple touchpoints across Freshworks products, web and social media.

No data silos
Have access to consistent, accurate, real-time information about the customers and break data silos across departments.

Personalized engagement

Create and manage detailed customer segments and execute targeted multi-channel campaigns that delight customers.

See UCR in action