Elevate your customer support experience, increase employee productivity, and maximize operational uptime with Freddy AI, the enterprise-grade AI engine powered by Freshworks Neo.
Freddy AI leverages the flexibility, extensibility, and scale of Freshworks Neo.
Automate resolutions with intelligent chatbots powered by Freddy AI and save time for your customers and agents.
Enable your sales reps to deliver highly personalized customer engagement with AI-powered actionable insights.
Empower your ITOps and service desk agents with smart AI recommendations, helping them improve their productivity.
Freddy’s Artificial Intelligence works to make you the real genius. From providing instant and accurate suggestions to your customers to freeing up your support agents’ time for more strategic stuff, Freddy AI empowers you to do your best work.
Freddy's machine learning-based predictions take the guesswork out of your work. Freddy analyzes past interactions to either pick the best response for instant resolution or hand-off the conversation to a human agent.
Freddy is your personal sales assistant. It combines AI and analytics to provide real-time insights, analyses your CRM data to make accurate forecasts, and automates most of the mundane tasks so your sales team can ‘always be closing’.
Deliver a highly personalized and human-centered customer engagement experience with Freddy AI-powered bots that go beyond just issue resolution and create true customer delight.
Learn more about what makes Freddy AI bots different.
“We adopted Freshworks' Freddy Omnibot platform for highly automated and personalized customer experience. For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”
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