The Freshworks journey

A decade of democratizing delight
2010
Founders Girish Mathrubootham and Shan Krishnasamy begin work on creating a user-focused cloud-based customer service software. Freshdesk is officially incorporated.
2014
Freshdesk launches its second product - Freshservice
2015
Freshdesk launches new social features to enable businesses to provide better support on-the-go
2016
Freshdesk launches its third product—Freshsales
2017
Freshdesk Inc. rebrands to Freshworks Inc.
2019
Freshworks enters three Gartner Magic Quadrant Reports in the Customer Engagement Software segment and Features #40 on the Forbes Cloud 100 list for the third consecutive year.
2020
Freshworks Rated Top 25 Private Cloud Company to Work for during COVID-19
2021
Freshworks goes IPO and begins trading on the Nasdaq Global Select Market