Trusted by 50,000+ businesses for delivering delight

Be customer-first with Freshchat

Your customers want your business to be more accessible than ever. Let them know you’re there for them.

 

 

Create messages that resonate with your customers

Increase customer engagement on your website, mobile app, email, SMS, or WhatsApp with compelling messages, images, GIFs, and videos.

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Get started with journeys on just a click

Get a headstart with ready-to-use, customizable templates. Offer a personalized experience with just a click.

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Target, trigger, and deliver high-context engagement

Design intricate flows and segment your customers and visitors with ease. Trigger contextual messages at the right time or based on intent on your website, product, or app.

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Use data without the data scientists

Measure and analyze key metrics from your ongoing campaigns with dashboards that work out of the box. Review and tweak your journeys based on their performance.

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Why Journeys?

Journeys are workflows to personalize engagement with your customers and visitors throughout their lifecycle.

Contextual customized conversations

Proactively reach out to provide contextual customer service.

Be where your customers are

Engage with your customers through chat or bots on email, WhatsApp, SMS, or social media.

Personalized engagement

Personalize their experience based on their behavior and interactions.

Here’s how our customers set up campaigns