Freshchat

Bots and messaging for all businesses - Small, Medium, and Enterprise

 

Free

For getting started

$ 0

up to 100 agents, billed annually

$0

up to 100 agents, billed monthly

€ 0

up to 100 agents, billed annually

€0

up to 100 agents, billed monthly

£ 0

up to 100 agents, billed annually

£0

up to 100 agents, billed monthly

A$ 0

up to 100 agents, billed annually

A$0

up to 100 agents, billed monthly

₹ 0

up to 100 agents, billed annually

₹0

up to 100 agents, billed monthly

Start Trial
  • No FREE sessions
  • 100 Campaign Contacts Engage with these contacts via campaigns.
  • Chatbots Build your own chatbots to answer questions and guide customers through troubleshooting steps for quicker resolution. Freddy
  • Chatbot Analytics Freddy
  • Inbox Views Pre-defined views to help you stay on top of conversations
  • Topics Conversation threads, like IVR for chat that connects users with the right teams
  • Groups
  • Conversation Labels
  • Bulk Actions Bulk assign chats, resolve, reply and convert to ticket
  • User Properties
  • Email Connect your support mailbox and bring emails into the Freshchat inbox.
  • Mobile SDK
  • Wordpress
  • Shopify

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Growth

For fast growth

$ 15

/agent/month, billed annually

$18

/agent/month, billed monthly

€ 15

/agent/month, billed annually

€18

/agent/month, billed monthly

£ 12

/agent/month, billed annually

£15

/agent/month, billed monthly

A$ 25

/agent/month, billed annually

A$30

/agent/month, billed monthly

₹ 999

/agent/month, billed annually

₹1199

/agent/month, billed monthly

Start Trial

Everything in Free and...

  • Up to 2000 bot sessions/month FREE
  • 500 Campaign Contacts Engage with these contacts via campaigns.
  • Assignment Rules Auto-assign chats based on pre-defined rules
  • Priority Inbox
  • Canned Responses
  • Private Notes
  • User Events & Timeline
  • User Segmentation
  • Business Hours (Global) Setup working hours and let customers know your team's availability
  • Offline experience Let your users know you're away and prompt them to leave a message
  • Basic Dashboard Real-time visual summary of conversation trends, speed of response, and CSAT
  • FAQs
  • Conversations Overview Report
  • Facebook Messenger
  • Files Store files frequently shared with customers on Freshchat for quick access
  • Marketplace (App Store) Apps like Hubspot CRM, Salesforce, Pipedrive, Stripe, Freshsales, and more
  • SMS
  • WhatsApp Business
  • Apple Messages for Business
  • Freshdesk integration
  • Instagram DM
  • LINE
  • Google Business Messages

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ProPopular

For high performance

$ 39

/agent/month, billed annually

$47

/agent/month, billed monthly

€ 39

/agent/month, billed annually

€47

/agent/month, billed monthly

£ 29

/agent/month, billed annually

£35

/agent/month, billed monthly

A$ 55

/agent/month, billed annually

A$66

/agent/month, billed monthly

₹ 2799

/agent/month, billed annually

₹3399

/agent/month, billed monthly

Start Trial

Everything in Growth and...

  • Up to 3000 bot sessions/month FREE
  • 500 Campaign Contacts Engage with these contacts via campaigns.
  • Auto-resolve
  • IntelliAssign Load-balanced auto-assignment based on team member skills
  • Business Hours (by Groups) Setup working hours for individual teams working across different geos or time zones and let customers know your team’s availability
  • Live Translate Translate messages in real-time and respond in customers language
  • Advanced Dashboard Real-time visual summary of conversations trends, speed of response, CSAT, and team performance
  • Advanced Automations Automate all your chat workflows - first responses, assign/unassign/reassign flows, escalation notifications from one place (Automations App) Popular
  • Team Performance Report
  • Agent Availability Report Track your team’s availability and the duration for which they were online and active
  • Roles and Permissions
  • CSAT Survey and Report
  • Conversation APIs

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Enterprise

For enterprise-grade support

$ 69

/agent/month, billed annually

$83

/agent/month, billed monthly

€ 69

/agent/month, billed annually

€83

/agent/month, billed monthly

£ 55

/agent/month, billed annually

£66

/agent/month, billed monthly

A$ 99

/agent/month, billed annually

A$119

/agent/month, billed monthly

₹ 4999

/agent/month, billed annually

₹5999

/agent/month, billed monthly

Start Trial

Everything in Pro and...

  • Up to 5000 bot sessions/month FREE
  • 500 Campaign Contacts Engage with these contacts via campaigns.
  • Allowed IPs
  • Allowed Domains
  • User Authentication(JWT)

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Chatbots consume bot sessions on usage. The free bot sessions provided are at an account level.

Explore our add-ons

Enhance your Freshchat experience

 

Additional bot sessions

$75 for 1000 bot sessions/month

€75 for 1000 bot sessions/month

£55 for 1000 bot sessions/month

₹5400 for 1000 bot sessions/month

A$110 for 1000 bot sessions/month

Chatbots are available on all plans.

All interactions between an end-user and a chatbot within 24 hours are counted as 1 bot session. For bots on other channels, check FAQs. The validity of sessions purchased aligns with your payment cycle.

Use chatbots with superior API connectors to automate the resolution of issues.

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Marketing Contacts

Purchase additional contact records to expand your marketing outreach.

Purchase additional contact records to expand your marketing outreach.

Purchase additional contact records to expand your marketing outreach.

Purchase additional contact records to expand your marketing outreach.

Purchase additional contact records to expand your marketing outreach.

Select the number of Marketing Contacts per month

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All prices are exclusive of applicable taxes

24 x 5 email support included with all plans

24 x 5 chat support included with all paid plans

Can’t decide which plan is right for you?  See our complete feature comparison

Frequently Asked Questions

                                                    For more information, check out our detailed billing guide or email us at support@freshchat.com.