Ace customer service on WhatsApp with Freshchat

Your customers have adapted to the new normal. Freshchat's
best-in-class AI-powered messaging software helps your team do the same.

Accessing the Freshchat - WhatsApp integration

The WhatsApp Business integration is available on the Pro and Enterprise plans.

1. Sign up for Freshchat to receive an email with the next steps

2. Provide the necessary details and apply for business approval by WhatsApp

3. Complete the OTP based setup and start using an official WhatsApp Business account with Freshchat

Do more with Freshchat!

Plug-in and use

Use the Marketplace to connect with tools like Freshdesk, Stripe, Calendly, etc

Route automatically

Route incoming messages to the right teams instantly and increase CSAT.

Analyze and Optimize

Derive insights from customer touchpoints and make business-critical decisions

Take service to customers

Use Freshchat with other digital channels like Messenger, LINE, Telegram, Messages, etc

Break the language barrier

Personalize your agent and customer experiences in 20+ languages. Automatically translate incoming messages

Secure your data

Use a robust and secure software that’s GDPR compliant


Here’s what our customers say about the Freshchat -WhatsApp integration!

Recommended by industry experts

Connect with your customers on WhatsApp using Freshchat

  Get access to an official WhatsApp Business account with Freshchat in 5 days