Product Tours

 Install Freshchat on your website and start interacting

Customize widget appearance according to your brand

Add agents to your Freshchat account

 Track users and their activity on your Website

Enable Notifications and stay on top of conversations

Manage conversations in your Freshchat Inbox

Learn how to compose messages and reply to customers

Collaborate with team members and support better

Convert Freshchat conversations into your helpdesk tickets

Improve your team's productivity by auto resolving conversations

Engage in contextual conversations with Smart Plugs

Create Canned Responses, share with your team or keep it private

Support your customers on-screen with Co-browsing

Drive conversations proactively with Triggered Messages

Let customers know you are out of office with Offline Experience

Book meetings 24x7 with your prospects and customers

Send emails to your customers from Freshchat

Improve customer engagement with Targeted Messages

Understand your leads and manage them

Set up Multiple Business Hours for your different teams

Organize your different teams into Groups

Set rules and auto-assign conversations

Route conversations based on categories with Topics

Auto-assign chats based on your team's current load and skill set

Help customers self-service with in-messenger FAQs

Share FAQs in conversations and improve response time

Provide answers 24x7 with Freddy Answer Bot

Crush your Customer Lifecycle goals with Custom Bots

Add and enable multiple languages

Set up Topics in different languages

Enable customers self-service in their native language

Reply to users in their language with Live Translation