Choose Freshchat over Zoho live chat

BETTER ONBOARDING

Bot or not, Freshchat is a better alternative to Zoho support chat

Get a trusted sidekick for your team

Your business can’t be online all the time. But there is one team member who can be there round the clock to respond to leads even when your support team is offline.

The bot can exchange pleasantries, answer basic queries, gather lead data, and automate it to your CRM. Give your bot an empathetic personality – configure bot workflows to create relevant bot replies for different scenarios.

Handhold new visitors with Message Channels

Create topic-based categories for your website visitors to navigate to the right channel. Map the channels to the right teams so that they can respond more contextually.

Make conversations continuous – customize welcome messages to set the right expectation and schedule campaigns to display within the channels.

BETTER INTERACTIONS

Leverage your sales potential.

Ace customer support.

Context-driven conversationsPull user data such as location, phone, social profile using pre-integrated tools to send relevant messages.
Intelligent task routingUse IntelliAssign to route high-value leads to the expert, more experienced agents and close sales faster.
Campaigns that convertLaunch in-app campaigns to onboard new users, re-engage with existing users, retain lapsing customers.
On-the-fly mobile supportChat with customers, send or receive notifications, and reassign chats from your smartphone.

BETTER INTERACTIONS

Leverage your sales potential.

Ace customer support.

Context-driven conversations

Pull user data such as location, phone, social profile using pre-integrated tools to send relevant messages.

Intelligent task routing

Use IntelliAssign to route high-value leads to the expert, more experienced agents and close sales faster.

Campaigns that convert

Launch in-app campaigns to onboard new users, re-engage with existing users, retain lapsing customers.

On-the-fly mobile support

Chat with customers, send or receive notifications, and reassign chats from your smartphone.

BETTER OUTREACH

Don’t limit your outreach to just one language

SalesIQ doesn’t offer language support other than English

Want a competitive advantage for your business? Offer multi-lingual support on your website.

With Freshchat, speak to customers from all around the world in the language they are comfortable with. Create FAQ content in 30+ languages and present the right content for every user based on their preferred language.

Learn more about language support