The campus has moved online
While students spend almost 90% of their day-to-day conversations on WhatsApp, iMessage, and Facebook Messenger, educational institutions were still relying on phone and email, and in-person for communication. There was a disconnect.
COVID-19 has crippled traditional contact centers with phone lines clogged up thereby increasing wait times. It took a pandemic for institutions to adopt modern, digital channels to stay connected with students and parents.
Is your institution ready to face the future?