Customers are demanding speed and convenience.
Enter messaging.


Expect businesses to solve issues on the channels of their choice


Would rather message brands on social media than call them


Are more likely to buy from businesses with convenient communication channels



What you'll learn:

  • The A-Z of popular messaging channels – Apple Business Chat, WhatsApp, Instagram, and more

  • Features that help customers have smarter, more productive conversations: from chatbots to proactive conversation starters

  • Best practices to deliver engaging messaging experiences

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